Privacy Policy

1. Information We Collect

When you contact Calvoya through WhatsApp, email, or an inquiry form, we may receive information such as your name, email address, phone number, travel dates, number of travelers, arrival and departure details, travel interests, accommodation preferences, comfort needs, and other information you choose to share.

2. How We Use Your Information

We use the information you provide to respond to your inquiry, understand your travel needs, suggest a suitable private route, prepare travel ideas, communicate about planning, coordinate requested services, and provide support related to your request.

3. WhatsApp and Email Communication

If you contact us through WhatsApp or email, your communication may also be processed by those platforms according to their own privacy practices. Please avoid sending sensitive personal information unless it is necessary for your travel request.

4. Website Images and Illustrations

Photos and visual scenes on this website are AI-generated illustrations. They are used to represent the mood, landscape, and travel concept of Calvoya, and may not show exact places, vehicles, accommodations, routes, or current travel conditions.

5. Cookies, Analytics, and Website Performance

This website may use basic cookies, analytics, performance tools, or hosting services to understand page visits, improve content, maintain security, and make the website easier to use. These tools may collect technical information such as browser type, device information, pages visited, approximate location, referral source, and interaction data.

6. Third-Party Services

Calvoya may use third-party services such as WhatsApp, email providers, website hosting, Cloudflare Pages, analytics tools, form tools, or other communication and infrastructure services. These services may process limited information as needed to operate the website and respond to inquiries.

7. Sharing Information

We do not sell your personal information. Information may only be shared when necessary to respond to your travel request, coordinate requested travel services, comply with legal requirements, protect safety, prevent misuse, or maintain the operation of the website and service.

8. Data Retention

Inquiry information may be kept for as long as needed to manage communication, plan your journey, maintain basic records, improve our service, or meet reasonable administrative needs. You may request deletion of inquiry information you have shared with us where applicable.

9. Data Security

We take reasonable steps to protect inquiry information from unauthorized access, misuse, or unnecessary sharing. However, no online communication or storage method can be guaranteed to be completely secure.

10. Your Choices

You may contact us to request access, correction, or deletion of inquiry information you have provided. We may need to keep limited records where required for legitimate administrative, legal, safety, or service-related reasons.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will be posted on this page with an updated date.

12. Contact

If you have questions about this Privacy Policy or how your inquiry information is handled, contact us at hello@calvoya.com or through the contact page.